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Shipping and delivery

Shipping value: 28 riyals inside the Kingdom of Saudi Arabia

Shipping time: ten to sixteen days as a maximum.

Shipping areas: All regions of the Kingdom of Saudi Arabia.

Shipping method: The order will be delivered to your home via approved shipping companies.



How can I get free shipping?

Simply get full free shipping on your purchase of $399 and above whether your shipment is located inside or outside the Kingdom of Saudi Arabia in our warehouses around the world.

The Phouse Show offers:

Standard shipping available within Saudi Arabia: Delivery of goods for sale within 5-7 working days, which is the normal method in the Phouse for delivery and does not ask for fees and conditions.

Standard shipping for products available in global warehouses: The products are expected to be delivered to you within 10-16 days from the date of delivery of the items to the shipping company only for products available outside the Kingdom of Saudi Arabia, which are usually around the world in the warehouses of the Phouse Store, and this normal method without any additional fees or Conditions.

Standard express shipping for products available in international warehouses: Phouse store also provides express and standard shipping service for products outside the Kingdom of Saudi Arabia to its warehouses around the world (US - Korea - Hong Kong - Europe) within 10-16 days after shipping companies deliver your items . (Fees included).

 

please note:

Business days do not usually include weekends, but Saturday deliveries may be made in specific ZIP codes.

Some items may not be eligible for 2-day or express shipping due to size, weight, quantities, delivery address, or seller restrictions.

Shipping fees for express shipping are calculated on a "per order" basis, including costs for shipping, order processing, item selection, and packaging, and will only apply to items using these shipping speeds.

 

note:

Phouse store reserves the full right to contact the customer and change the delivery dates in the event of an emergency or force majeure, God forbid.

The Phouse store uses its own fleet to ship international and domestic products or through major shipping companies such as (DHL, FedEx, Aramex, SMSA, Brothers Stock Airship).

When the customer receives the consignment number of any shipping company, which results in a delay in shipping, the customer has the right to enter the trucking company’s website, verify its shipment, and write to the trucking company.



 

What if I receive my shipment incomplete or wrong?

We will apologize to you first, and you have the full right. You will submit a ticket via e-mail _ phousesa2022@gmail.com (help ticket) by writing what happened with you and you must add pictures with the request and we will study the request within 48 hours and take the appropriate action, which is to exchange products at the account of the Phouse store and receive the products you have Also on the store’s account, we will serve you as required. We only want you to raise the assistance ticket, and the Phouse store has full eligibility in the event that the assistance ticket is proven to be inconsistent with the conditions by rejecting the request and closing the ticket.

 

What if I do not receive my paid shipment?

The shipments remain with the shipping company if you do not receive it for 5 days and if you do not receive your shipment for a reason outside your control or any other reason such as travel, busyness, we will serve you as well. The shipping service provider will re-ship it to our warehouses. We will store it for you for 7 days in warehouses with international specifications and we will communicate With you, in case you want to recharge it, there will be an additional charge for shipping the shipment, to be paid in advance of 56 riyals, other delivery fees.